FAQ

How long does shipping take?
We ship across Canada and to the United States. Orders typically arrive within 5–13 business days depending on your location. Free shipping in Canada on orders over $100 CAD.

What is your return policy?
We accept returns within 14 days of delivery on new, unused products. Contact us and we'll walk you through it.

Are your products all-natural?
Yes. Every product is handcrafted in small batches using grass-fed tallow sourced from a single Nova Scotia farm, with no fillers or unnecessary chemicals.

Can I choose a scent for gift sets?
Yes, most of our bundles come in different scent combinations — just choose your preferred option on the product page before adding to cart.

Do you sell in stores or only online?
We sell online and in person at select Nova Scotia farmers markets. Follow our Facebook page for market dates.

Still have a question?
Reach out anytime at heeltoheart.ns@gmail.com — we're happy to help.